Client Portal (PBC)

The Provided by Client (PBC) module enables auditors to request evidence and information from audit clients through a secure, external-facing portal — without giving clients access to the internal audit system.

What Is PBC?

PBC (Provided by Client) is the standard term for evidence and documents that audit clients need to provide. AIIA streamlines this process by:

• Giving clients a dedicated portal to view and respond to requests
• Tracking request status with automatic reminders
• Securing file uploads with virus scanning and hash verification
• Linking evidence directly to workpapers and findings

Key Capabilities

Capability	Description
Client Portal	External portal with separate authentication
Request Management	Create, track, and prioritize evidence requests
File Upload	Secure uploads with chain-of-custody
Auto-Reminders	Configurable reminder emails for overdue items
Status Tracking	Real-time visibility into request status
Bulk Requests	Create multiple requests from templates
Engagement Linking	Requests linked to specific engagements
Workpaper Linking	Auto-link received evidence to workpapers

Request Lifecycle

Two Perspectives

For Auditors (Internal)

Auditors use the PBC module within AIIA to:

• Create requests with specific descriptions and due dates
• Track the status of all outstanding requests
• Review and accept/reject submitted evidence
• Send reminder notifications
• Link received evidence to workpapers

See PBC for Auditors →.

For Clients (External)

Clients access the Client Portal with separate credentials to:

• View all requests assigned to them
• Upload evidence files
• Add comments and clarifications
• Track their submission status

See PBC for Clients →.

Getting Started

1. For Auditors → — Creating and managing requests
2. For Clients → — Client portal usage
3. Field Reference → — Complete field documentation

Related Documentation

• Fieldwork — evidence links to workpapers
• Engagements — PBC requests scoped to engagements