QA Analytics

QA Analytics provides insights into the quality of your audit program by tracking review scores, common deficiencies, and quality trends.

Key Metrics

Metric	Description
Average QA Score	Mean score across all reviewed engagements
Review Completion Rate	Percentage of engagements with completed QA reviews
Common Deficiencies	Most frequently failed checklist items
Score by Engagement Type	Quality comparison across audit types
Trend Over Time	How QA scores change quarter over quarter

Analytics Views

Score Distribution

A histogram showing the distribution of QA scores across engagements — identify outliers and quality patterns.

Deficiency Heat Map

Matrix showing which checklist categories have the most failures — helps target QA improvement efforts.

Team Performance

QA scores grouped by engagement lead — identify training needs and best practices.

Trend Analysis

Line chart of average QA scores over time — track quality improvement initiatives.

Using Analytics for Improvement

1. Identify recurring deficiencies — if the same items fail repeatedly, update training or methodology
2. Track improvement — measure the impact of process changes on QA scores
3. Benchmark — compare scores across teams and engagement types
4. Report to CAE — include quality metrics in board packs

Permissions

Action	QA	Manager	CAE
View QA analytics	✅	✅	✅
Export analytics	✅	✅	✅