Troubleshooting — QA

Can't create a QA review

• You need the QA or CAE role
• Check that the engagement exists and is accessible

QA score seems incorrect

• Review the individual criteria scores
• Check if weighted scoring is configured on the template
• N/A items are excluded from the score calculation

Template changes not reflected in active reviews

• Templates are versioned — changes create a new version
• Active reviews continue using the template version selected at creation
• New reviews will use the latest template version

Related

• Conduct Reviews
• QA Templates
• FAQ